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WISE Certification

Apple and Apple Authorized Service Providers (AASP)

Technicians FAQ

What.

WISE stands for Wireless Industry Service Excellence. It is the industry recognized standard for service providers and technicians performing device repair.

WISE demonstrates your commitment to professionalism and adherence to industry best practices. Once certified, your achievement can be a market differentiator, signaling to customers and employers that you are a trustworthy and qualified device repair technician. Whether you are starting your career or looking to advance it, the leveled certification can help build customer trust, improve skillets, and promote career growth.

The short answer – the wireless industry. WISE Certification is a collaborative effort across wireless carriers, device manufacturers, insurance companies, independent repair shops, and leaders in reverse logistics.

The goal of WISE is to continue to drive consumers to seek trusted repair professionals across North America and globally – to do that, the marketplace can identify those with credentials through voluntary certification.

The industry’s mission is to acknowledge and recognize the specific baseline skills performed by trusted repair professionals. Grounded in engineering best practices, the program represents a clear definition of professional device repairers globally.

Register.

To register an account visit wisecertification.docebosaas.com/learn

To register for WISE Certification, complete the registration form. As a part of the process, you must complete the fields marked “(Required)” unless your employer specifies otherwise. Be sure to populate the “Access Code” field with the WISE Access Code provided by Apple. For the field titled “Choose your Role (Branch Name)” select ‘Repair Technician Seeking Certification.’

Yes, you will need an active email address to register an account. After completing the registration form, you will receive a verification email to the email address provided at registration. You must click the link in the email to finish the registration process. Your account will not be active until you verify your email.

For technician certification requirements, please visit WISE Technician Certification.

Prep.

WISE Technician Certification Program: Level 1 & Level 2

WISE Technician Certification Program: Level 1 & Level 2 is a device repair certification learning plan. The plan includes three courses:

  1. WISE Certification Program Study Guide: A PDF study guide available for download. This document serves as a study guide for the Level 1 WISE Certification Knowledge Exam. Once enrolled in this course, you have unlimited access to the material. 
  2. WISE Certification Level 1 Knowledge Exam: Administered online, this exam includes sixty multiple choice and drag and drop type questions that tests that a technician is qualified to repair or resolve issues without opening the device.
  3. WISE Level 2 Test Out: Administered online, this exam assesses a technician's advanced repair knowledge, certifying their ability to complete a hands-on repair independently and successfully. A technician has 60 minutes to complete forty questions. Questions are specific to Samsung and Apple device types.

To receive Level 1 & 2 WISE Certification, all users are required to enroll and complete the full learning plan. Upon enrollment, users will have immediate access to the downloadable program document. Users are encouraged to review and study the material in the WISE Technician Study Guide and when ready, proceed in taking the Level 1 Knowledge Exam. Upon successful completion of the Level 1 Knowledge Exam, the technician may pursue Level 2 Certification. 

When you apply the access code provided by Apple to the ‘Access Code’ field on your registration form, you are automatically enrolled in WISE Certification (Level 1 and 2). When you login, from your homepage, click ‘View All’ under My Training on the right-hand side of the dashboard to see “WISE Technician Certification Program: Level 1 & Level 2 (EN)” in your account.

Once you register for the WISE Level 1 course, you will be prompted to download the WISE Technician Study Guide. All questions on the WISE Level 1 Knowledge Exam pull directly from the study guide. Take as much time as you need to prepare.

Once you are ready, you can proceed to click start the exam. Once you initiate the exam, you cannot save your progress or return to your exam later. While it may appear that your exam is still active, the system will time out if left idle for too long and your score will not record.

While most complete the Level 1 Knowledge Exam in 60 minutes, it is recommended that you set aside 90 minutes of uninterrupted time to complete the Level 1 Knowledge Exam. The exam will time out after one hour of inactivity.

You must complete and pass Level 1 before you can proceed to the Level 2 Test Out. For the Level 2 Test Out, we recommend you set aside 60 minutes of uninterrupted time. The exam will time out after one hour of inactivity.

The Level 1 Exam includes two examination attempts. If you need additional attempts, please reach out to programs@wisecertification.com.

Before the day of the audit, you will need to provide the following:

  • Requested authorization level (Level 1 or 2)
  • Proof of ISO 9001 accreditation, 2015 version or later
  • Proof of R2 certification, 2013 version or later (Recyclers ONLY)
  • Company overview, including experience with servicing wireless devices.
  • Overview of facilities/sites involved with the application for CTIA Certification ASC authorization.
  • Organizational chart of location(s) being audited.
  • Nonconformance findings and CAPA plan from recent audits

No, for a limited time, Apple is sponsoring your WISE Certification exam fees for Level 1 for all Apple Authorized Service Provider and Apple Store technicians.

The WISE Level 2 Test Out will remain locked until you have completed and passed the Level 1 Knowledge Exam. Once you have completed and passed (70% or greater) the WISE Level 1 Knowledge Exam, the WISE Level 2 Test Out will become available to you in your portal.

No, you must take the exam in one sitting. Once you initiate the exam, you cannot save your progress or return to your exam later. While it may appear that your exam is still active, the system will time out if left idle for too long and your score will not record.

Support.

Click the ‘forgot password’ link on the sign in page to receive a password reset link. The system will send instructions on how to reset your password to the email you have on file. This may be different than your username. If the issue persists or you do not receive the instructions via email, please reach out to programs@wisecertification.com to have your password reset.

All technicians have 90 days from enrollment to complete the Level 1 Exam. If you are trying to access the course content after 90 days, please reach out to programs@wisecertification.com to extend the exam deadline.

In addition to the Apple-sponsored WISE Certification for Level 1 and Level 2, the WISE Certification program also offers free course offerings. Free course offerings include:

  1. CTIA Wireless Device Grading Scales Criteria & Definitions
    • This document defines the industry standard for grading aftermarket wireless devices, facilitating efficient product lifecycle management across the wireless industry. It is for informational purposes only.
  2. Mobile 101
    • Review this course to learn more about the mobile industry and its history, its future, and where you fit in as a repair technician. There is no certification associated with this course and is not a requirement for WISE Level 1 Certification, but some of the content can help you prepare for the WISE Level 1 Knowledge Exam.
  3. Handling Lithium-Ion Batteries
    • This course provides the required safety training for mobile technicians who handle lithium-ion batteries. This course does not include device-specific training procedures and is not a requirement for WISE Level 1 Certification, but some of the content can help you prepare for the WISE Level 1 Knowledge Exam.
  1. WISE Certification for Chromebook Repair, Level 1 (optional paid course)
    • This exam includes Level 1 and Level 2 introductory curriculum to evaluate a technician’s Chromebook repair knowledge. To pass, a technician must receive a 70% or higher and complete the exam in 60 minutes. This certification is a one-time certification.

 

No, we do not require these courses for WISE Certification. However, the information included in these complimentary courses may be beneficial for anyone repairing electronic devices.

Yes, your certification stays with you, the technician, regardless of where you are employed or if you are employed. Email myaccount@wisecertification.com to transfer your account to another company.

Login, from your dashboard you will click My Profile. Here you will be able to update your personal information and change your password. To change the username or email address saved on your account please email myaccount@wisecertification.com.

You Passed!

Log into the WISE Certification platform, navigate to “My Activities,” select “Courses,” and click the badge icon to download.

Alternatively, from your homepage, select the card titled “Download Your Digital Certification!” From the “My Activities” screen, locate the course, “Technician Level 1 WISE Knowledge Exam for Smartphone and Tablet Repair (EN)” and click the badge icon to download.

WISE manually assigns WISE Codes to newly certified technicians every Friday. Holidays and office closures may delay the assignment of your WISE code. Your certificate will be incomplete until WISE assigns your WISE Code. If you completed your certification and your certificate is still incomplete after two weeks, please reach out to programs@wisecertification.com.

Yes, please reach out to programs@wisecertification.com to request a physical copy of your certificate. Please ensure that the mailing address listed on your profile is correct and up to date. Please allow 4-6 weeks for your certificate to arrive.

Please review our blog post about adding your new credentials to your social media. At the bottom of this blog, you will see downloadable badges to use on your personal or professional accounts.

Yes, many repair organizations recognize WISE Certification as the industry’s standard certification for repair technicians. With organizations now seeking certified technicians, it is beneficial to include all relevant credentials on a resume.

Renewal.

WISE Level 1 Certification is effective for 2 years upon completion. Upon completing Level 1, WISE will notify you when it is time to renew. You will receive a follow up email 90, 60 and 30 days prior to the renewal deadline to ensure you have time to complete the renewal exam. The renewal is a shorter exam covering baseline industry knowledge, techniques, and best practices.

Get WISE.

Serving consumers trusted device repair. Have questions? We are here to help.

support@wisecertification.com

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Chromebook Repair Program

If your school or organization is managing a 1:1 Chromebook program, WISE Certification is a key certification for your tech leadership team and students assisting in the repairs on the devices. For schools that have their own in-house Chromebook repair program, or those who are looking for assistance in launching a student ran repair depot for the deployed devices, WISE Certification is not only great training but an industry recognized credential that will stay with the student as they build their resume towards the future.
 
Contact Jeremy Willis for more information today.
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Retailer Programs

Independent Repair Committee

The Independent Repair Committee was formed in June of 2021, bringing together WISE Certified independent providers together with Reverse Logistics Service Quality (RLSQ) members, the WISE Certification team, and its partners. All WISE Certified Repair Shop owners are welcome to join.

Leadership Team

If interested in learning more about the Leadership Team, contact Jeremy Willis for more information.

RLSQ

Collaborate on common shared challenges that help shape the future of our industry with our dedicated working groups. To join, please contact us at programs@wisecertification.com.
Learn More

learn wise

If you are looking to obtain certification in your current field, seeking a new career, or looking at an entrepreneurial opportunity in device repair, WISE Certification provides the most comprehensive knowledge available in smartphone, tablet and Chromebook repair. Study materials are provided for Level 1 certification, it is self-guided and the test when you are ready, is taken online. For Level 2 certification, depending on your background and qualifications, we can provide you with the best guidance to obtain your Level 2 certification. This is a fast growing industry with exciting entry-level opportunities, learn more about WISE Certification today!

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Begin Level 1 Certification
WHY WISE

Teach WISE

Technicians for smartphones, tablets and Chromebooks are in high demand, and your school or workforce development programs can help individuals get the industry recognized credentials they need with WISE Certification. We offer curriculum that can be delivered in both short term accelerated programs, or spread out over the course of a longer deployment of education and training. Our focus is finding the best possible path together to achieve success in helping grow the mobile device technicians of tomorrow. Contact Jeremy Willis for more information today.
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Repair FACILITIES REQUIREMENTS

Starting Point

Download our ASC Policies & Procedures pdf here.

Prepare for Authorization

Step 1 Prerequisites for Authorization:

The ASC Program requires that the facility be ISO 9001 compliant, and their line managers be WISE Certified. Recyclers are also required to be R2v3 or compliant with e-Stewards.

  • WISE Certification: Facility line managers shall be certified to the requested authorization level of the facility. If seeking Level 1 Authorization, line managers shall be Level 1 Certified. If seeking Level 2 Authorization, line managers shall be Level 2 Certified. Technicians can enroll in WISE Technician Certification by registering an account here. The cost for Level 1 Certification is $200/technician, and $300/technician for Level 2 Certification. If you need any assistance in getting your technicians started, contact us at programs@ctiacertification.org.

Step 2 ASC Audit:

At your convenience, please reach out to programs@ctiacertification.org to coordinate with an approved and authorized auditor.

Before the day of the audit, you will need to provide the following:

  • Requested authorization level (Level 1 or Level 2)
  • Proof of ISO 9001 accreditation, 2015 version or later
  • Proof of R2 certification (Recyclers ONLY)
  • Company overview, including experience with servicing wireless devices
  • Overview of facilities/sites involved with the application for CTIA Certification ASC authorization
  • Organizational chart of location(s) being audited
  • Nonconformance findings and CAPA plan from recent audits
Learn More
Register Now

Repair Facilities
Get Authorized

Getting Authorized

WISE Authorized Service Centers (ASC) demonstrate a commitment to excellence that aligns with the standards set forth by the Policies and Procedures for WISE Authorized Service Centers. This document defines the facility requirements and processes to become a WISE ASC for the repair, refurbishment, and remanufacturing of wireless devices.

More Information

For more information on WISE ASCs, contact us at programs@wisecertification.com.

Service Center Directory Search

Find a WISE Authorized Service Center here.
Learn More

RETAILERS Get Authorized

Who Should Be Authorized?

Device Repair Retailers, Kiosks, On-Demand Vehicles, and more who meet the requirements outlined in the Authorized Service Provider Certification Program Document.

Why Be Authorized?

To differentiate your business and demonstrate your commitment to quality.

How to Get Authorized?

Click the Learn More button below for guidance on certification.

Authorized Service Provider Fee $400 USD

The fee is $400 per location or vehicle. Each location and/or vehicle will renew annually for $400 USD.

Learn More

Why WISE

Who Developed the Program?

The short answer – the wireless industry. WISE Certification is a collaborative effort across wireless carriers, device manufacturers, insurance companies, independent repair shops, and leaders in reverse logistics.

What is WISE Certification?

WISE stands for Wireless Industry Service Excellence. It is the industry recognized standard for retailers and technicians performing phone repair. As a WISE Certified service provider, we are committed to delivering a consistent and reliable repair experience.

Why is this Important?

The truth is repairing your phone is personal. You deserve a reliable and trusted professional to make sure your most valued asset is repaired with industry recognized standards. Our hope is that this WISE Certified Provider location gives you peace of mind as you hand over your phone for repair.

The Standard You Can Depend On

WISE Certification is proud to provide you with the highest quality of device repair service in the industry. Look for this sign on the repair store for the confidence you deserve with your most trusted possession. Thank you for trusting us with your phone today!

Your Trusted Phone Repair Technicians

Smartphones continue to be the remote control to our lives keeping the world connected. When devices are not operating reliably, anxiety sets in quickly! When seeking repair services at a WISE Authorized Service Provider, consumers can be more confident their technician has met the requirements established by wireless industry subject matter experts. Consumers should rest assured data is handled with best practices, and basic safety protocols are followed. Certified repairs should be performed with the highest of quality industry recognized standards.

Learn More

WISE CHROMEBOOK CERTIFICATION

Why Be Certified?

Chromebook Certification is recommended for any technicians performing Chromebook repair services, IT professionals managing fleets of Chromebooks, and others engaged in repairs within a depot program. Anyone wanting to advance their skills or add to other WISE Certifications. 

What Certification Level Do
I Need?

WISE Level 1 Chromebook Repair is a comprehensive certification program aimed at equipping technicians with the necessary skills and knowledge to excel in the fast-evolving world of Chromebook technology.

WISE Level 2 Chromebook Repair Certified Technicians are considered qualified to perform diagnostics or repair common device issues. Level 2 helps advance a technician’s skills and add to their other certifications.

Register Today!

Visit the WISE Platform to register your account and get started on your Industry recognized repair certification.

Login to My Account
Register Now

WISE LEVEL 2 CERTIFICATION

Who Should Be Certified?

Anyone wanting to grow their technical skillset in device repair.

Why Be Certified?

WISE Level 2 certification is a great way to advance your career in the industry. You will be qualified to repair common device issues and restore device to working condition.

Hands-on Exam

Become a qualified repair technician through our WISE hands-on exam. Select a WISE Authorized Training Administrator or become certified through your employer.

Test Out Exam

The WISE Level 2 Test Out allows experienced technicians to bypass the program’s hands-on testing requirements by assessing a technician’s practical skills and knowledge, providing an opportunity for experienced technicians to demonstrate their proficiency without undergoing the full Level 2 hands-on training. Level 2 Certification is only available to technicians who have successfully passed the WISE Level 1 Knowledge Exam.

To enroll, please visit our WISE Platform, select Course Catalog, and click the course titled WISE Level 2 Certification Test Out.

Register Today

Are you looking for device repair training from experts in the industry? Are you an independent technician looking to step up your certification to Level 2?
Learn More
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Questions?

WISE TECHNICIAN CERTIFICATION​

Why Be Certified?

Anyone wanting to grow their skills in device repair can benefit from certification. You’ll have credentials proving you have the basic knowledge of best practices and device safety protocols for smartphones and tablets.

What Certification Level Do
I Need?

Level 1 WISE Certified Technicians are considered qualified to perform diagnostics or repair common device issues without opening the device.

Level 2 WISE Certified Technicians are considered qualified to perform diagnostics or repair common device issues including opening smartphones and tablets.

Register Today!

Visit the WISE Platform to register your account and get started on your Industry recognized repair certification.

Login to My Account
Register Now