Whether you are new to device repair or want to advance your skills, WISE Certification is ready to raise the customer experience bar. WISE is the industry recognized standard for retailers and technicians performing phone repair. Become the industry recognized standard for best practices and basic safety protocols.
A Level 1 WISE Certified Technician is a technician who has passed the WISE Certification Knowledge Exam and is considered qualified to repair or resolve issues without opening the device.
Prerequisite for technicians looking to advance to Level 2 Technician Certification
Prerequisite for CTIA Authorized Service Provider Certification
Suggested for customer-facing, non-technical staff in wireless retail and repair shops
Upon passing the exam with a score of 70% or greater, the technician is certified as a Level 1 technician and is eligible to enroll in a hands-on training session offered by a WISE Authorized Training Administrator partner as desired to seek Level 2 certification.
A technician has two attempts to take and pass the Level 1 exam per enrollment.
For organizations with 100+ technicians, please contact programs@wisecertification.com for an enterprise onboarding contract.
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