Whether you are new to device repair or want to advance your skills, WISE Certification is ready to raise the customer experience bar. WISE is the industry recognized standard for retailers and technicians performing phone repair. Become the industry recognized standard for best practices and basic safety protocols.
A Level 1 WISE Certified Technician is a technician who has passed the WISE Certification Knowledge Exam and is considered qualified to repair or resolve issues without opening the device.
Prerequisite for technicians looking to advance to Level 2 Technician Certification
Prerequisite for CTIA Authorized Service Provider Certification
Suggested for customer-facing, non-technical staff in wireless retail and repair shops
Once registered on the WISE Certification platform, the technician may purchase the WISE Certification exam. After payment has been processed, the technician will be able to download the course study guide and enroll in the online exam. If the technician passes the exam with a score of 70 percent or greater, he is certified as a Level 1 technician and is eligible to enroll in a hands-on training session to become certified as a Level 2 technician. A technician has two attempts to take and pass the Level One exam.