It's time to ROUNDUP again!

November 2, 2023

Dallas, TX | Samsung HQ

Wireless Repair Roundup



Leaders of the Industry

Navigating an essential maturing industry while striving for consumer excellence is the goal. Learn how device repair business leaders are committed today and preparing for the future.

Check out one of our industry shining stars, Jonathan Strange of XiRepair in Montgomery, Alabama as he walks through his journey becoming an industry leader. We celebrate how independent entrepreneurs are still jumping into our industry and making it better for consumers. Don’t take our word for it … just listen to Jonathan and his infectious passion for his repair shops and how IRP, ISP and WISE Certification have played a role.

Why WISE? Nicole Russel, owner of CellBotics Training Center, explains why she decided to become the first Authorized Training Administer for WISE Certification. CellBotics’s commitment to helping technicians succeed makes them one of the most supportive training schools in the industry. Our shared values, standards and goals make this a great partnership helping technicians and shop owners grow within the wireless repair industry.

Chris Hawk, now Executive Vice President of Relectro, started in the repair business 20 years ago as a Quality Control Technician. He shares advice for technicians on how to grow their career in the phone repair industry, as well as how his company sets their employees up for success. We recently had the opportunity to visit Relectro’s facility in Souderton, PA for a tour and meet many of their passionate technicians. Congrats to Relectro for becoming both CTIA Service Facility Certified and WISE Retail Certified! 

Hayden Faison, owner of Quick Fix in Daphne, Alabama, shares how WISE Certification is adding validity to the repair industry. Furthermore, Hayden shares insights into the future of the industry and on being a great store owner. Since 2013, Hayden has opened 4 locations, and with that, he is leading the way for WISE Certification in his community.

Jen Schultz, owner of CPR in Overland, KS, shares insight with us about growth in the industry, “find your water” for that recession and pandemic proof business, the method of Macgyver-ing repairs, and how technology is necessary to run the home today.

Jason DeWater with iFixOmaha joins us in a lively discussion about the device repair industry’s early pain points, forging ahead through the Wild, Wild West of the maturing supply chain and gaining trust amongst the industry and consumers.

We got to catch up with Jonathan Velez from uBreakiFix to talk about his experience with WISE™ certification. Not only did he manage and support his team through WISE, he also went through our program and got certified himself!

Patrick Knight with Batteries Plus Bulbs talks with us about the WISE™ Certification process and how it sets them apart from the competition when it comes to quality repairs on phones.