WISE Certification

Authorized Service Center FAQ

What.

What is WISE Certification?

WISE stands for Wireless Industry Service Excellence. WISE Certification is a standalone, independent certification program administered by CTIA Certification, the wireless industry’s certification organization. The program includes a repair service provider component as well as a repair technician certification component.

The WISE Authorized Service Center (ASC) designation conveys service excellence in repair, refurbishment, and reclamation.  This certification allows service facilities to differentiate themselves, demonstrating their commitment to quality by meeting the high levels of industry standards defined in this program. Once certified, your achievement can be a market differentiator, signaling to your customers you are a trustworthy and qualified device repair partner.   

The short answer – the wireless industry. WISE Certification is a collaborative effort across wireless carriers, device manufacturers, insurance companies, service facilities, and leaders in reverse logistics.

The goal of WISE is to continue to drive the channel to seek trusted repair partners across North America and globally – to do that, the marketplace can identify those with credentials through voluntary certification.

ASC.

What is a WISE Authorized Service Provider (ASC)?

WISE Authorized Service Center or ‘WISE ASC’ is a service center performing non-consumer-facing repair, refurbishment, and remanufacturing that has been authorized in accordance with the WISE ASC requirement document. These facilities are typically high-volume production line environments.  

WISE Authorization is a two-step process:

Step 1:
Prerequisites to Certification: the [Policies and Procedures for WISE Authorized Service Centers] requires the facility be ISO 9001 compliant, and their line managers be WISE Certified.

Step 2:
Audit: At your convenience, you can reach out to Emily Farrant, Director of Operations at Greeneye Partners, emily@greeneyepartnerscom to schedule the audit.

For the facility seeking certification, one line manager per shift must obtain WISE Certification in accordance with the authorization level they are seeking. For a facility seeking Level 1 authorization, line managers must only obtain WISE Level 1 Technician Certification. For a facility seeking Level 2 authorization, line managers must obtain WISE Level 2 Technician Certification.

For technician certification requirements, please visit WISE Technician Certification.

For facilities who also offer device recycling services, for sustainability best practices it is recommended that the service facility obtain either R2v3 or e-Stewards certification. The service facility shall use a certified R2v3 recycling partner or certified e-Stewards partner when disposing of any scrap material.

As a part of the authorization process, you will need to select what level of repairs your facility is conducting. A Level 1 ASC is authorized to perform events that do not require the device to be opened. A Level 2 ASC is authorized to perform Level 1 events and effect repairs that require the device to be opened but do not require soldering.

Currently, only Level 1 and Level 2 are in scope for ‘ASC’ authorization.

When applying for authorization, please specify the products your facility repairs, and the level of repairs conducted for those product categories. Currently, WISE authorizes facilities in smartphone, tablet, and Chromebook repairs. If you wish to be certified in both smartphone, tablet, and Chromebooks, inform the auditor ahead of your audit.

As a requirement of authorization in Chromebook repairs, your line managers will be required to complete Technician Certification for Chromebook repair. Please visit WISE Chromebook Certification for more information.

Yes, CTIA Membership is a requirement of authorization. Please reach out to application@ctiacertification.org for more information on CTIA Membership, costs and benefits.

The annual license fee is $2,000 for each authorized location. CTIA Certification will invoice the facility for the fee as a last step in the authorization process.

An ASC Code is a unique identifier used to authenticate certification. Your code is listed on your certificate of authorization.

The ASC shall schedule and complete a surveillance audit, conducted by a CTIA Certification-approved auditor, in years two and three between certification audits.

ASC line managers shall renew Level 1 Certification every two years. [Point to the website for renewal requirements].

Audit.

The service facility shall select an auditor from the CTIA Certification-provided approved auditor list and shall be responsible for contracting with the auditor for the on-site audit. Once scheduled, the date of the audit, and auditor utilized, shall be communicated to CTIA Certification.

Audit time can vary depending on the facility, but typically the audit is completed in half a day.

At your convenience, please email Emily Farrant, Director of Operations at Greeneye Partners, emily@greeneyepartnerscom  to schedule your audit.

ASC audits can be conducted in-person or virtually. It is up to the auditor and certifying facility to determine if the audit should be in-person or virtual. If choosing to conduct a virtual audit, please reference Appendix B of the Policies and Procedures for WISE Authorized Service Centers.

Please review Policies and Procedures for WISE Authorized Service Centers and ensure your facility meets the prerequisites and requirements for authorization. You may also reference the Auditor Checklist, which is a streamlined version of the full requirements document.

Before the day of the audit, you will need to provide the following:

  • Requested authorization level (Level 1 or 2)
  • Proof of ISO 9001 accreditation, 2015 version or later
  • Proof of R2 certification, 2013 version or later (Recyclers ONLY)
  • Company overview, including experience with servicing wireless devices.
  • Overview of facilities/sites involved with the application for CTIA Certification ASC authorization.
  • Organizational chart of location(s) being audited.
  • Nonconformance findings and CAPA plan from recent audits

Benefits.

What are the benefits of WISE Authorization?

WISE Authorized Service Centers are listed in a public ASC Directory that is exclusive to certified locations. Your facility will also receive a certificate to promote your certification to your customers and employees. Many OEMs, ecommerce platforms, warranty providers, and carriers require WISE Certification as a part of their third-party certification requirements.

 

Chromebook Repair Program

If your school or organization is managing a 1:1 Chromebook program, WISE Certification is a key certification for your tech leadership team and students assisting in the repairs on the devices. For schools that have their own in-house Chromebook repair program, or those who are looking for assistance in launching a student ran repair depot for the deployed devices, WISE Certification is not only great training but an industry recognized credential that will stay with the student as they build their resume towards the future.
 
Contact Jeremy Willis for more information today.

Retailer Programs

Independent Repair Committee

The Independent Repair Committee was formed in June of 2021, bringing together WISE Certified independent providers together with Reverse Logistics Service Quality (RLSQ) members, the WISE Certification team, and its partners. All WISE Certified Repair Shop owners are welcome to join.

Leadership Team

If interested in learning more about the Leadership Team, contact Jeremy Willis for more information.

RLSQ

Collaborate on common shared challenges that help shape the future of our industry with our dedicated working groups. To join, please contact us at programs@wisecertification.com.

learn wise

If you are looking to obtain certification in your current field, seeking a new career, or looking at an entrepreneurial opportunity in device repair, WISE Certification provides the most comprehensive knowledge available in smartphone, tablet and Chromebook repair. Study materials are provided for Level 1 certification, it is self-guided and the test when you are ready, is taken online. For Level 2 certification, depending on your background and qualifications, we can provide you with the best guidance to obtain your Level 2 certification. This is a fast growing industry with exciting entry-level opportunities, learn more about WISE Certification today!

Teach WISE

Technicians for smartphones, tablets and Chromebooks are in high demand, and your school or workforce development programs can help individuals get the industry recognized credentials they need with WISE Certification. We offer curriculum that can be delivered in both short term accelerated programs, or spread out over the course of a longer deployment of education and training. Our focus is finding the best possible path together to achieve success in helping grow the mobile device technicians of tomorrow. Contact Jeremy Willis for more information today.

Repair FACILITIES REQUIREMENTS

Starting Point

Download our ASC Policies & Procedures pdf here.

Prepare for Authorization

Step 1 Prerequisites for Authorization:

The ASC Program requires that the facility be ISO 9001 compliant, and their line managers be WISE Certified. Recyclers are also required to be R2v3 or compliant with e-Stewards.

  • WISE Certification: Facility line managers shall be certified to the requested authorization level of the facility. If seeking Level 1 Authorization, line managers shall be Level 1 Certified. If seeking Level 2 Authorization, line managers shall be Level 2 Certified. Technicians can enroll in WISE Technician Certification by registering an account here. The cost for Level 1 Certification is $200/technician, and $300/technician for Level 2 Certification. If you need any assistance in getting your technicians started, contact us at programs@ctiacertification.org.

Step 2 ASC Audit:

At your convenience, please reach out to programs@ctiacertification.org to coordinate with an approved and authorized auditor.

Before the day of the audit, you will need to provide the following:

  • Requested authorization level (Level 1 or Level 2)
  • Proof of ISO 9001 accreditation, 2015 version or later
  • Proof of R2 certification (Recyclers ONLY)
  • Company overview, including experience with servicing wireless devices
  • Overview of facilities/sites involved with the application for CTIA Certification ASC authorization
  • Organizational chart of location(s) being audited
  • Nonconformance findings and CAPA plan from recent audits

Repair Facilities
Get Authorized

Getting Authorized

WISE Authorized Service Centers (ASC) demonstrate a commitment to excellence that aligns with the standards set forth by the Policies and Procedures for WISE Authorized Service Centers. This document defines the facility requirements and processes to become a WISE ASC for the repair, refurbishment, and remanufacturing of wireless devices.

More Information

For more information on WISE ASCs, contact us at programs@wisecertification.com.

Service Center Directory Search

Find a WISE Authorized Service Center here.

RETAILERS Get Authorized

Who Should Be Authorized?

Device Repair Retailers, Kiosks, On-Demand Vehicles, and more who meet the requirements outlined in the Authorized Service Provider Certification Program Document.

Why Be Authorized?

To differentiate your business and demonstrate your commitment to quality.

How to Get Authorized?

Click the Learn More button below for guidance on certification.

Authorized Service Provider Fee $400

The fee is $400 per location or vehicle. Each location and/or vehicle will renew annually for $400.

Why WISE

Who Developed the Program?

The short answer – the wireless industry. WISE Certification is a collaborative effort across wireless carriers, device manufacturers, insurance companies, independent repair shops, and leaders in reverse logistics.

What is WISE Certification?

WISE stands for Wireless Industry Service Excellence. It is the industry recognized standard for retailers and technicians performing phone repair. As a WISE Certified service provider, we are committed to delivering a consistent and reliable repair experience.

Why is this Important?

The truth is repairing your phone is personal. You deserve a reliable and trusted professional to make sure your most valued asset is repaired with industry recognized standards. Our hope is that this WISE Certified Provider location gives you peace of mind as you hand over your phone for repair.

The Standard You Can Depend On

WISE Certification is proud to provide you with the highest quality of device repair service in the industry. Look for this sign on the repair store for the confidence you deserve with your most trusted possession. Thank you for trusting us with your phone today!

Your Trusted Phone Repair Technicians

Smartphones continue to be the remote control to our lives keeping the world connected. When devices are not operating reliably, anxiety sets in quickly! When seeking repair services at a WISE Authorized Service Provider, consumers can be more confident their technician has met the requirements established by wireless industry subject matter experts. Consumers should rest assured data is handled with best practices, and basic safety protocols are followed. Certified repairs should be performed with the highest of quality industry recognized standards.

WISE CHROMEBOOK CERTIFICATION

Who Should Be Certified?

Chromebook Certification is recommended for technicians at retail, repair depots and on a school campus performing Chromebook repair services, IT professionals managing fleets of Chromebook for enterprise and educational institutions, and others engaged in repairs within a K-12 depot program. Anyone wanting to advance your skills, or add to your other WISE Certifications. 

Why Be Certified?

This comprehensive certification program aims to equip technicians with the necessary skills and knowledge to excel in the fast-evolving world of Chromebook technology.

Online Knowledge Exam

To pursue designation as a “WISE Specialist Level 1 for Chromebooks,” enroll in the WISE Level 1 Knowledge Exam for Chromebook Repair.

WISE Chromebook Certification Fee $150

WISE LEVEL 2 CERTIFICATION

Who Should Be Certified?

Anyone wanting to grow their technical skillset in device repair.

Why Be Certified?

WISE Level 2 certification is a great way to advance your career in the industry. You will be qualified to repair common device issues and restore device to working condition.

Hands-on Exam

Become a qualified repair technician through our WISE hands-on exam. Select a WISE Authorized Training Administrator or become certified through your employer.

Test Out Exam

The WISE Level 2 Test Out allows experienced technicians to bypass the program’s hands-on testing requirements by assessing a technician’s practical skills and knowledge, providing an opportunity for experienced technicians to demonstrate their proficiency without undergoing the full Level 2 hands-on training. Level 2 Certification is only available to technicians who have successfully passed the WISE Level 1 Knowledge Exam.

To enroll, please visit our
WISE Platform, select Course Catalog, and click the course titled WISE Level 2 Certification Test Out.

Register Today

Are you looking for device repair training from experts in the industry? Are you an independent technician looking to step up your certification to Level 2?

WISE LEVEL 1 CERTIFICATION

Who Should Be Certified?

Anyone wanting to grow their skills in device repair. You’ll get all the basic knowledge of best practices and device safety protocols for smartphones and tablets.  

Why Be Certified?

This certification is a great first step into device repair, a bonus for customer-facing, non-technical staff in repair shops, and more!

Online Knowledge Exam

Level 1 WISE Certified Technicians are considered qualified to perform diagnostics or repair common device issues without opening the device.

Register Today

Once registered, you will have access to the exam study guide and the online exam. You must pass the exam with a score of 70 percent or greater within two attempts to earn Level 1 certification, and will then become eligible to enroll in a hands-on training session to seek Level 2 technician certification.

WISE Level 1 Certification Fee $200

Certification is valid for 2 years upon technician certification anniversary date. Re-certification fee for WISE Level 1 is $200.