The electronics industry is constantly changing and our best practices and standards need to evolve as well. R2v3 incorporates our experience gained from more than a decade auditing and implementing the R2 Standard and reflects changes in the electronics landscape, customer demands, and the regulatory environment. In fact, many of the changes in v3 are a result of feedback submitted by customers, members of the industry, and the public. The result is an R2 Standard that’s more powerful, practical, and works even harder to protect data, people and the planet by:
Effective July 1, 2020, the new R2v3 Standard will be available for download from our newly launched website https://seriR2.org. In addition to offering the Standard for download, the new site provides a timeline for R2v3 as well as a FAQ section and an opportunity to register for a free intro to R2v3 webinar. Over the coming months, the new site will expand to include a variety of features including a new library of online training modules, courses for virtual users, consultant, and auditor training, and a “Knowledge Base” that will provide a robust library of searchable information related to R2v3 and guidance for those implementing and auditing the standard.
“Organizations want to know that they are making a responsible choice when disposing of their electronics” said Corey Dehmey, Executive Director of SERI, R2’s housing body. “Rather than just trusting self-made claims, R2v3 provides a new benchmark for accountability to increase confidence in electronics refurbishers and recyclers.”
Looking Forward
The full transition to the new R2v3 Standard won’t be completed until 2023. This is necessary to give all 950+ facilities an opportunity to update their operations to conform to the new requirements and provide time for each to be audited. SERI is building and testing transition plans with the Certification Bodies and expects the first R2v3 Certified facilities in early 2021.
About SERI
SERI is the housing body and ANSI-accredited Standards Development Organization for the R2 Standard. While development and oversight of the R2 certification program is one of SERI’s core activities, the 501c3 non-profit organization champions sustainable and responsible decision making all along the electronics lifecycle.
About R2
Recognizing the need for comprehensive best-practices that addressed the operational and environmental challenges in electronics recycling and repair, the US Environmental Protection Agency convened a multi-stakeholder process to create a voluntary, market-based mechanism for ensuring best practices in electronics recycling. What emerged from that process was the “Responsible Recycling practices for Use in Accredited Certifications” (R2) Standard, which was first released in 2008.
For more than 10 years, SERI has been recognizing responsible organizations that manage used electronics in a sustainable manner protective of the environment and the health and safety of workers and communities. Now in its third version, the R2 Standard continues to be the most widely adopted global electronics standard, with over 950 certified facilities in 32 different countries around the world. The new R2v3 Standard expands the circular economy model for used electronics to extend their useful life through reuse and to recover the materials at their end-of-life to manufacture new products.
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Raising the bar for customer choice in device repair. Have questions? We are here to help.
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If you are looking to obtain certification in your current field, seeking a new career, or looking at an entrepreneurial opportunity in device repair, WISE Certification provides the most comprehensive knowledge available in smartphone, tablet and Chromebook repair. Study materials are provided for Level 1 certification, it is self-guided and the test when you are ready, is taken online. For Level 2 certification, depending on your background and qualifications, we can provide you with the best guidance to obtain your Level 2 certification. This is a fast growing industry with exciting entry-level opportunities, learn more about WISE Certification today!
Download our ASC Policies & Procedures pdf here.
Step 1 Prerequisites for Authorization:
The ASC Program requires that the facility be ISO 9001 compliant, and their line managers be WISE Certified. Recyclers are also required to be R2v3 or compliant with e-Stewards.
Step 2 ASC Audit:
At your convenience, please reach out to programs@ctiacertification.org to coordinate with an approved and authorized auditor.
Before the day of the audit, you will need to provide the following:
WISE Authorized Service Centers (ASC) demonstrate a commitment to excellence that aligns with the standards set forth by the Policies and Procedures for WISE Authorized Service Centers. This document defines the facility requirements and processes to become a WISE ASC for the repair, refurbishment, and remanufacturing of wireless devices.
Device Repair Retailers, Kiosks, On-Demand Vehicles, and more who meet the requirements outlined in the Authorized Service Provider Certification Program Document.
To differentiate your business and demonstrate your commitment to quality.
Click the Learn More button below for guidance on certification.
The fee is $400 per location or vehicle. Each location and/or vehicle will renew annually for $400 USD.
The short answer – the wireless industry. WISE Certification is a collaborative effort across wireless carriers, device manufacturers, insurance companies, independent repair shops, and leaders in reverse logistics.
WISE stands for Wireless Industry Service Excellence. It is the industry recognized standard for retailers and technicians performing phone repair. As a WISE Certified service provider, we are committed to delivering a consistent and reliable repair experience.
The truth is repairing your phone is personal. You deserve a reliable and trusted professional to make sure your most valued asset is repaired with industry recognized standards. Our hope is that this WISE Certified Provider location gives you peace of mind as you hand over your phone for repair.
WISE Certification is proud to provide you with the highest quality of device repair service in the industry. Look for this sign on the repair store for the confidence you deserve with your most trusted possession. Thank you for trusting us with your phone today!
Smartphones continue to be the remote control to our lives keeping the world connected. When devices are not operating reliably, anxiety sets in quickly! When seeking repair services at a WISE Authorized Service Provider, consumers can be more confident their technician has met the requirements established by wireless industry subject matter experts. Consumers should rest assured data is handled with best practices, and basic safety protocols are followed. Certified repairs should be performed with the highest of quality industry recognized standards.
Chromebook Certification is recommended for technicians at retail, repair depots and on a school campus performing Chromebook repair services, IT professionals managing fleets of Chromebook for enterprise and educational institutions, and others engaged in repairs within a K-12 depot program. Anyone wanting to advance your skills, or add to your other WISE Certifications.
This comprehensive certification program aims to equip technicians with the necessary skills and knowledge to excel in the fast-evolving world of Chromebook technology.
To pursue designation as a “WISE Specialist Level 1 for Chromebooks,” enroll in the WISE Level 1 Knowledge Exam for Chromebook Repair.
Anyone wanting to grow their technical skillset in device repair.
WISE Level 2 certification is a great way to advance your career in the industry. You will be qualified to repair common device issues and restore device to working condition.
The WISE Level 2 Test Out allows experienced technicians to bypass the program’s hands-on testing requirements by assessing a technician’s practical skills and knowledge, providing an opportunity for experienced technicians to demonstrate their proficiency without undergoing the full Level 2 hands-on training. Level 2 Certification is only available to technicians who have successfully passed the WISE Level 1 Knowledge Exam.
To enroll, please visit our WISE Platform, select Course Catalog, and click the course titled WISE Level 2 Certification Test Out.
Anyone wanting to grow their skills in device repair. You’ll get all the basic knowledge of best practices and device safety protocols for smartphones and tablets.
This certification is a great first step into device repair, a bonus for customer-facing, non-technical staff in repair shops, and more!
Level 1 WISE Certified Technicians are considered qualified to perform diagnostics or repair common device issues without opening the device.
Certification is valid for 2 years upon technician certification anniversary date. Re-certification fee for WISE Level 1 is $200 USD.