WCTY is an acronym for ‘We Come to You’. We Come to You” is defined as an organization providing a resolution at a customer’s home or place of the customer’s choosing at a location where a repair can be safely completed. In this scenario, the technician is traveling to the customer for a resolution utilizing a repair van, truck, or other vehicle. Companies who are physical repair shop that also offers on demand service will need to apply separately for Retail and WCTY Certifications.

WISE requires all service providers to have a WISE Level 1 and Level 2 Certified Technician on staff during operating hours. Typically, this translates to two or more certified technicians on staff, but one certified technician can be acceptable for smaller operations.

We recommend SERI Directory of R2 Certified Facilities to find a recycler that works for you. WISE validates that the battery recycler listed on your application is in the SERI Directory so please ensure your recycler is R2 Certified before submitting your application.

The WISE Standard includes safety precautions for consumers as well as technicians and retail establishments. Storing consumer devices behind two locks is a theft prevention measure to ensure customer devices are kept reasonably safe while in the store.

Our requirement is that the devices are stored behind two locks. This could include a locked cabinet, a locked back office, cash drawer or safe. A large standing safe may override the two-lock requirement if the safe is inaccessible to consumers.