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CellBotics is excited to be the first WISE Certification Authorized Training Administrator. WISE Certification is the first industry-recognized standard for technicians and retailers nationwide.
CellBotics is a smartphone repair training center with locations in Atlanta, Georgia and Houston, Texas. As the first WISE™ Authorized Training Administrator, CellBotics is licensed to administer WISE Level 1 Training and Level 2 Certification for technicians.
The increasing demand for quality 3rd party repair coupled with the ongoing demand for secondary market devices has given rise to many career options in mobile device repair. Deemed “essential” in the wake of the global pandemic, a career in device repair is growing in popularity, and the industry is in need of knowledgeable and skilled technicians.
By partnering with CellBotics, the WISE Certification program hopes to help serve the market by training mobile device repair technicians as well as provide career opportunities for those looking to establish themselves in the industry.
WISE Certification educates and tests wireless device repair technicians on industry-recognized standards. The program’s baseline training curriculum includes basic functionality inspection/testing, best practices in handling lithium-ion batteries, customer data privacy, ESD safety, and proper tool usage.
Today, the program has over 8,600 Level 1 technicians and 6,500 Level 2 technicians since its launch in 2019. More than 1,600 certified retail locations across the US, Canada, Puerto Rico, and the Bahamas offer consumers a trusted resource.
Here at CellBotics, we have been in the business of offering cell phone repair training, computer repair training and repair business-owners’ courses since 2012. All classes are hands-on, year-round, providing the opportunity for students to work on live devices, we also have a full list of online training programs.
Since the company’s start, we have delivered training in business and technical training to small and medium-size business owners, as well as both experienced and new technicians. At the corporate level, we also deliver affordable on-site training for large groups, consulting, training development or can become your B2B bulk repair operation!
As a WISE Authorized Training Administrator, CellBotics has expanded their course offering to include training on Level 1 and Level 2 WISE Certification to their students. Staffed with Level 1 and Level 2 facilitators, CellBotics’ program meets the requirements of WISE Certification to help students adequately prepare for the WISE Level 1 Knowledge Exam and Level 2 hands-on training.
As a part of CellBotics registration process, students can seamlessly opt-in for WISE Certification training, which allows them to take the WISE Knowledge Exam as a part of their on-site training experience.
Raising the bar for customer choice in device repair. Have questions? We are here to help.
© CTIA Certification
If you are looking to obtain certification in your current field, seeking a new career, or looking at an entrepreneurial opportunity in device repair, WISE Certification provides the most comprehensive knowledge available in smartphone, tablet and Chromebook repair. Study materials are provided for Level 1 certification, it is self-guided and the test when you are ready, is taken online. For Level 2 certification, depending on your background and qualifications, we can provide you with the best guidance to obtain your Level 2 certification. This is a fast growing industry with exciting entry-level opportunities, learn more about WISE Certification today!
Download our ASC Policies & Procedures pdf here.
Step 1 Prerequisites for Authorization:
The ASC Program requires that the facility be ISO 9001 compliant, and their line managers be WISE Certified. Recyclers are also required to be R2v3 or compliant with e-Stewards.
Step 2 ASC Audit:
At your convenience, please reach out to programs@ctiacertification.org to coordinate with an approved and authorized auditor.
Before the day of the audit, you will need to provide the following:
WISE Authorized Service Centers (ASC) demonstrate a commitment to excellence that aligns with the standards set forth by the Policies and Procedures for WISE Authorized Service Centers. This document defines the facility requirements and processes to become a WISE ASC for the repair, refurbishment, and remanufacturing of wireless devices.
Device Repair Retailers, Kiosks, On-Demand Vehicles, and more who meet the requirements outlined in the Authorized Service Provider Certification Program Document.
To differentiate your business and demonstrate your commitment to quality.
Click the Learn More button below for guidance on certification.
The fee is $400 per location or vehicle. Each location and/or vehicle will renew annually for $400.
The short answer – the wireless industry. WISE Certification is a collaborative effort across wireless carriers, device manufacturers, insurance companies, independent repair shops, and leaders in reverse logistics.
WISE stands for Wireless Industry Service Excellence. It is the industry recognized standard for retailers and technicians performing phone repair. As a WISE Certified service provider, we are committed to delivering a consistent and reliable repair experience.
The truth is repairing your phone is personal. You deserve a reliable and trusted professional to make sure your most valued asset is repaired with industry recognized standards. Our hope is that this WISE Certified Provider location gives you peace of mind as you hand over your phone for repair.
WISE Certification is proud to provide you with the highest quality of device repair service in the industry. Look for this sign on the repair store for the confidence you deserve with your most trusted possession. Thank you for trusting us with your phone today!
Smartphones continue to be the remote control to our lives keeping the world connected. When devices are not operating reliably, anxiety sets in quickly! When seeking repair services at a WISE Authorized Service Provider, consumers can be more confident their technician has met the requirements established by wireless industry subject matter experts. Consumers should rest assured data is handled with best practices, and basic safety protocols are followed. Certified repairs should be performed with the highest of quality industry recognized standards.
Chromebook Certification is recommended for technicians at retail, repair depots and on a school campus performing Chromebook repair services, IT professionals managing fleets of Chromebook for enterprise and educational institutions, and others engaged in repairs within a K-12 depot program. Anyone wanting to advance your skills, or add to your other WISE Certifications.
This comprehensive certification program aims to equip technicians with the necessary skills and knowledge to excel in the fast-evolving world of Chromebook technology.
To pursue designation as a “WISE Specialist Level 1 for Chromebooks,” enroll in the WISE Level 1 Knowledge Exam for Chromebook Repair.
Anyone wanting to grow their technical skillset in device repair.
WISE Level 2 certification is a great way to advance your career in the industry. You will be qualified to repair common device issues and restore device to working condition.
The WISE Level 2 Test Out allows experienced technicians to bypass the program’s hands-on testing requirements by assessing a technician’s practical skills and knowledge, providing an opportunity for experienced technicians to demonstrate their proficiency without undergoing the full Level 2 hands-on training. Level 2 Certification is only available to technicians who have successfully passed the WISE Level 1 Knowledge Exam.
To enroll, please visit our WISE Platform, select Course Catalog, and click the course titled WISE Level 2 Certification Test Out.
Anyone wanting to grow their skills in device repair. You’ll get all the basic knowledge of best practices and device safety protocols for smartphones and tablets.
This certification is a great first step into device repair, a bonus for customer-facing, non-technical staff in repair shops, and more!
Level 1 WISE Certified Technicians are considered qualified to perform diagnostics or repair common device issues without opening the device.
Certification is valid for 2 years upon technician certification anniversary date. Re-certification fee for WISE Level 1 is $200.