WISE Certification MTech Bahamas

WISE Certification Expands to the Bahamas!

Congrats to mTech for completing their WISE Certification. We spoke to Hyly Moss, CEO, to learn even more about his repair shop.  

WISE Certification MTech Bahamas

How did you first learn about WISE Certification, and have you sought out other certifications in the past?

I was sitting in my office one day thinking of how I’m I able to certify all of my employees within the wireless repair industry. I did a Google search and stumbled across “WISE”, after doing my research with WISE I figured it would be a wonderful and much needed certification for just not me but my employees. I wanted a certification that is highly recognize internationally. After learning WISE is actually a part of CTIA that gave me an even more positive outlook and pushed me to move forward to get my employees and retail store certified.

How did you decide to start mTech, and when did you first open your doors?

I was repairing mobile devices from 2009 in my bedroom. I then expanded and build a small office area onto my home. Business grew and I outgrow working from home doing repairs. Therefore I looked for a shop space and found one in September 2017. From 2017 to now I have no regrets in opening my very first repair storefront!

In the beginning, were you able to find qualified technicians in the area or did you find good candidates and train them?

In the beginning it was hard finding qualified technicians; especially honest ones. Initially I trained all of my technicians on each devices that’s popular in our region and now we can reward them by becoming WISE Certified.

How do you set yourself apart from other options customers have to have their devices repaired on the island?

We set ourselves apart by always keeping up to date with repair standards as well as seeking any new certifications within the repair industry; such as WISE ;-). We also use the highest quality parts we can source.

What does the repair industry look like in the Bahamas today? Has it changed over the years?

The repair industry has grown a whole lot from when I initially started repairing mobile devices in 2009. Back then it was all blackberries on the island, now we are flooded with iPhones and other Samsung flagship devices. In the repair industry on the island today, I’ve noticed many technicians here are not passionate about the industry so they use any parts to get the job done. Whether its generic or poorly constructed they’ll conduct the repair just to get a quick buck.

Why do you think other shops and technicians should be looking to become WISE Certified?

I think due to the lack of research or the will to invest in their employees may restrict other shops from getting their employees certified. Some repair shops owners are also afraid to lose their employees after making the investment.

What other challenges does your company face as your try to grow your repair business?

Procuring quality parts and gaining support from OEMs directly to support original parts for our customers has been a challenge partly due to being an island location and our volumes. However, our customer experience is anchored in quality of both the repair completed and the parts we use to compete the repair. This a challenge we will continue to pursue.

In what other ways does mTech serve the community outside of mobile device repair?

mTech normally has a annual back to school drive for kids where we give back to the community by providing students with free uniforms, free books, pens, pencils, food and other school supplies needed to have a successful school year. We also partner with a few non-profit organizations such as Rotary Clubs and Kiwanis clubs to conduct certain tasks to help and give back to various communities. These tasks can range from painting old folks or children homes, feeding the less fortunate, helping kids with their homework after school or providing computer classes for school kids.

Is there anything additional you would like the repair community to know about growing a successful repair business, any advice or things you may have done differently if you had the chance?

We all are in this industry to create a difference and to help our planet earth by repairing devices rather than disposing them or getting a new one. If we all follow industry standards we can provide our customers with a much better experience. Don’t shortcut the repair, lets do our part in creating over the top service and giving our customers a great experience; the WISE way!

Chromebook Repair Program

If your school or organization is managing a 1:1 Chromebook program, WISE Certification is a key certification for your tech leadership team and students assisting in the repairs on the devices. For schools that have their own in-house Chromebook repair program, or those who are looking for assistance in launching a student ran repair depot for the deployed devices, WISE Certification is not only great training but an industry recognized credential that will stay with the student as they build their resume towards the future.
 
Contact Jeremy Willis for more information today.

Retailer Programs

Independent Repair Committee

The Independent Repair Committee was formed in June of 2021, bringing together WISE Certified independent providers together with Reverse Logistics Service Quality (RLSQ) members, the WISE Certification team, and its partners. All WISE Certified Repair Shop owners are welcome to join.

Leadership Team

If interested in learning more about the Leadership Team, contact Jeremy Willis for more information.

RLSQ

Collaborate on common shared challenges that help shape the future of our industry with our dedicated working groups. To join, please contact us at programs@wisecertification.com.

learn wise

If you are looking to obtain certification in your current field, seeking a new career, or looking at an entrepreneurial opportunity in device repair, WISE Certification provides the most comprehensive knowledge available in smartphone, tablet and Chromebook repair. Study materials are provided for Level 1 certification, it is self-guided and the test when you are ready, is taken online. For Level 2 certification, depending on your background and qualifications, we can provide you with the best guidance to obtain your Level 2 certification. This is a fast growing industry with exciting entry-level opportunities, learn more about WISE Certification today!

Teach WISE

Technicians for smartphones, tablets and Chromebooks are in high demand, and your school or workforce development programs can help individuals get the industry recognized credentials they need with WISE Certification. We offer curriculum that can be delivered in both short term accelerated programs, or spread out over the course of a longer deployment of education and training. Our focus is finding the best possible path together to achieve success in helping grow the mobile device technicians of tomorrow. Contact Jeremy Willis for more information today.

Repair FACILITIES REQUIREMENTS

Starting Point

Download our ASC Policies & Procedures pdf here.

Prepare for Authorization

Step 1 Prerequisites for Authorization:

The ASC Program requires that the facility be ISO 9001 compliant, and their line managers be WISE Certified. Recyclers are also required to be R2v3 or compliant with e-Stewards.

  • WISE Certification: Facility line managers shall be certified to the requested authorization level of the facility. If seeking Level 1 Authorization, line managers shall be Level 1 Certified. If seeking Level 2 Authorization, line managers shall be Level 2 Certified. Technicians can enroll in WISE Technician Certification by registering an account here. The cost for Level 1 Certification is $200/technician, and $300/technician for Level 2 Certification. If you need any assistance in getting your technicians started, contact us at programs@ctiacertification.org.

Step 2 ASC Audit:

At your convenience, please reach out to programs@ctiacertification.org to coordinate with an approved and authorized auditor.

Before the day of the audit, you will need to provide the following:

  • Requested authorization level (Level 1 or Level 2)
  • Proof of ISO 9001 accreditation, 2015 version or later
  • Proof of R2 certification (Recyclers ONLY)
  • Company overview, including experience with servicing wireless devices
  • Overview of facilities/sites involved with the application for CTIA Certification ASC authorization
  • Organizational chart of location(s) being audited
  • Nonconformance findings and CAPA plan from recent audits

Repair Facilities
Get Authorized

Getting Authorized

WISE Authorized Service Centers (ASC) demonstrate a commitment to excellence that aligns with the standards set forth by the Policies and Procedures for WISE Authorized Service Centers. This document defines the facility requirements and processes to become a WISE ASC for the repair, refurbishment, and remanufacturing of wireless devices.

More Information

For more information on WISE ASCs, contact us at programs@wisecertification.com.

Service Center Directory Search

Find a WISE Authorized Service Center here.

RETAILERS Get Authorized

Who Should Be Authorized?

Device Repair Retailers, Kiosks, On-Demand Vehicles, and more who meet the requirements outlined in the Authorized Service Provider Certification Program Document.

Why Be Authorized?

To differentiate your business and demonstrate your commitment to quality.

How to Get Authorized?

Click the Learn More button below for guidance on certification.

Authorized Service Provider Fee $400

The fee is $400 per location or vehicle. Each location and/or vehicle will renew annually for $400.

Why WISE

Who Developed the Program?

The short answer – the wireless industry. WISE Certification is a collaborative effort across wireless carriers, device manufacturers, insurance companies, independent repair shops, and leaders in reverse logistics.

What is WISE Certification?

WISE stands for Wireless Industry Service Excellence. It is the industry recognized standard for retailers and technicians performing phone repair. As a WISE Certified service provider, we are committed to delivering a consistent and reliable repair experience.

Why is this Important?

The truth is repairing your phone is personal. You deserve a reliable and trusted professional to make sure your most valued asset is repaired with industry recognized standards. Our hope is that this WISE Certified Provider location gives you peace of mind as you hand over your phone for repair.

The Standard You Can Depend On

WISE Certification is proud to provide you with the highest quality of device repair service in the industry. Look for this sign on the repair store for the confidence you deserve with your most trusted possession. Thank you for trusting us with your phone today!

Your Trusted Phone Repair Technicians

Smartphones continue to be the remote control to our lives keeping the world connected. When devices are not operating reliably, anxiety sets in quickly! When seeking repair services at a WISE Authorized Service Provider, consumers can be more confident their technician has met the requirements established by wireless industry subject matter experts. Consumers should rest assured data is handled with best practices, and basic safety protocols are followed. Certified repairs should be performed with the highest of quality industry recognized standards.

WISE CHROMEBOOK CERTIFICATION

Who Should Be Certified?

Chromebook Certification is recommended for technicians at retail, repair depots and on a school campus performing Chromebook repair services, IT professionals managing fleets of Chromebook for enterprise and educational institutions, and others engaged in repairs within a K-12 depot program. Anyone wanting to advance your skills, or add to your other WISE Certifications. 

Why Be Certified?

This comprehensive certification program aims to equip technicians with the necessary skills and knowledge to excel in the fast-evolving world of Chromebook technology.

Online Knowledge Exam

To pursue designation as a “WISE Specialist Level 1 for Chromebooks,” enroll in the WISE Level 1 Knowledge Exam for Chromebook Repair.

WISE Chromebook Certification Fee $150

WISE LEVEL 2 CERTIFICATION

Who Should Be Certified?

Anyone wanting to grow their technical skillset in device repair.

Why Be Certified?

WISE Level 2 certification is a great way to advance your career in the industry. You will be qualified to repair common device issues and restore device to working condition.

Hands-on Exam

Become a qualified repair technician through our WISE hands-on exam. Select a WISE Authorized Training Administrator or become certified through your employer.

Test Out Exam

The WISE Level 2 Test Out allows experienced technicians to bypass the program’s hands-on testing requirements by assessing a technician’s practical skills and knowledge, providing an opportunity for experienced technicians to demonstrate their proficiency without undergoing the full Level 2 hands-on training. Level 2 Certification is only available to technicians who have successfully passed the WISE Level 1 Knowledge Exam.

To enroll, please visit our
WISE Platform, select Course Catalog, and click the course titled WISE Level 2 Certification Test Out.

Register Today

Are you looking for device repair training from experts in the industry? Are you an independent technician looking to step up your certification to Level 2?

WISE LEVEL 1 CERTIFICATION

Who Should Be Certified?

Anyone wanting to grow their skills in device repair. You’ll get all the basic knowledge of best practices and device safety protocols for smartphones and tablets.  

Why Be Certified?

This certification is a great first step into device repair, a bonus for customer-facing, non-technical staff in repair shops, and more!

Online Knowledge Exam

Level 1 WISE Certified Technicians are considered qualified to perform diagnostics or repair common device issues without opening the device.

Register Today

Once registered, you will have access to the exam study guide and the online exam. You must pass the exam with a score of 70 percent or greater within two attempts to earn Level 1 certification, and will then become eligible to enroll in a hands-on training session to seek Level 2 technician certification.

WISE Level 1 Certification Fee $200

Certification is valid for 2 years upon technician certification anniversary date. Re-certification fee for WISE Level 1 is $200.