Meet the Standard.
Wireless Industry Service Excellence, or WISE™ Certification, is the industry recognized standard for mobile device repair technicians, retailers and depot remanufacturing facilities.
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Wireless Industry Service Excellence, or WISE™ Certification, is the industry recognized standard for mobile device repair technicians, retailers and depot remanufacturing facilities.
The reverse logistics and repair community collaborated to create standards built with integrity. This program is led by OEMs, carriers, insurance providers, retailers, depots, remote technician organizations, and key stakeholders committed to raising the bar for the best customer experience in the aftercare of devices.
BUILT BY INDUSTRY LEADERS
Mobile devices are the center of our lives. Consumers seek trusted service providers to repair devices.
WISE promotes service excellence and helps differentiate quality repair service professionals. WISE certified technicians and retailers are recognized in the marketplace for meeting wireless industry standards.
CERTIFICATION FOR:
Technicians, Managers, and Customer Service Representatives
You will receive a study guide upon registration. The exam will cover successful best practices for diagnostic & triage processes, data backup, content clearing, battery safety, and basic component level knowledge.
CERTIFICATION FOR:
Technicians and Managers in retail, remote/on-demand and other service facilities
Upon successful completion of the Level 1 exam, technicians will qualify for Level 2 hands-on certification to demonstrate their repair skills meet identified industry standards.
To maintain WISE Certification, technicians easily renew annually online to keep up with exciting advancements in the wireless industry & device technology and to maintain their directory listing.
Differentiate your business in the marketplace as best in class
Serve consumers seeking certified quality trusted service providers
Participating WISE Certified technicians and retailers are listed in the directory to assist consumers and enterprises seeking quality trusted service providers for their device repair needs. Be a part of the directory of certified businesses for consumers and channel partners seeking providers supporting authorized service programs.
To become a WISE Authorized Service Provider, download program requirements.
Prepare for WISE Certification as a Retail, Remote or Remote and Retail Environment.
Already a Level 1 and Level 2 WISE Certified Technician?
Click here to apply for your retail location certification.
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