© CTIA Certification
CES2025 | Join us! | Las Vegas . Caesars Palace Suite
CES2025 | Join us!
Las Vegas . Caesars Palace Suite
Menu
The Standard
167 Rosa L. Parks Blvd | Nashville, TN 37203
$30 registration fee includes lunch + cocktails
This is a seated event. Space is limited. Register in advance to attend.
Hear from leading wireless industry experts at our all day event.
Lunch Provided + Networking Happy Hour
Welcome / Industry Overview – Growth, WFD, Customer Experience, Partnerships
CTIA Certification / WISE Certification
The Dream is Still Real (The Industry is not Dead)
iTech Rescue, Dustin Insell, Owner
ISP Program Overview – Evolution of Repair and Offering OEM
Samsung, Paul Walker, Senior Director at Samsung Electronics America
Lunch / Networking
IRP Program Overview – Fireside Chat
Apple, Chad Harris, Director AppleCare Channel Service
Apple, Amy Vallely, Director, Service Channel Management
TechRestore, Jeffrey Jewell, President
XiRepair, Jonathan Strange, Owner
Lean & Green: New Green Strategies for Repair Shops to Increase Revenue and Reduce Waste
Red Wolf Technologies, Brad Bacigalupi, CEO
The Untapped Opportunity in Mobile Service & Repair
Likewize, Josh Beasley, Global Sales Officer
Batteries Plus Device Repair Journey
Batteries Plus, Jason Fladhammar, Director of Quality Assurance
Independent Repair Committee Panel
Hosted by Jonathan Strange, XiRepair
Closing Remarks / Happy Hour Networking
Close
$30 registration fee includes lunch + cocktails
Discussion topics at event:
The Dream is Still Real
Offering OEM
Workforce Developments
Strategies for Success
Independent Repair Today Panel
Full agenda coming soon
| 09:00 AM | Networking Breakfast | |
| 09:30 AM | Welcome to Generation Ready | Jeremy Willis, WISE |
| 10:00 AM | Keynote Speaker | Derek Detenber, Batteries Plus |
| 10:30 AM | WISE Certification Update | Michelle James, CTIA |
| 11:00 AM | CTIA RLSQ Working Group Panel | Larry Worden, ecoATM Chris Bleess, Service Central / RepairQ Michelle James, CTIA Jon Newman, Prolog Mobile |
| 12:00 PM | Lunch | Sponsored by Injured Gadgets |
| 01:30 PM | Samsung ISP Presentation | Paul Walker, Samsung |
| 02:30 PM | Apple IRP Panel Discussion | Chad Harris, Apple Chris Johncke, iFixYouri Jonathan Strange, XiRepair |
| 03:30 PM | Wrap Up | |
| 04:00 PM | Visit ITEXPO Exhibit Floor | |
| 06:00 PM | Reception Poolside | B Ocean Hotel |
| 09:00 AM | Networking Breakfast | |
| 10:00 AM | Raising Your Online Presence | Rod Davis, Better Business Bureau |
| 10:30 AM | Connecting to Community | Markevis Gideon, NERDiT NOW |
| 11:00 AM | Creating a Career Path for Technicians | Josh Gray, Gearvana Nicole Russell, CellBotics |
| 12:00 PM | Lunch | Sponsored by Injured Gadgets |
| 01:30 PM | Transparency in the After Market | Shay Kripalani, Injured Gadgets |
| 02:00 PM | Growing B2B Repairs | Chris Bleess, Service Central / RepairQ |
| 03:00 PM | The Techy Vision | Tim Phelps, Techy |
| 04:00 PM | Partnerships & Workforce Matter | Jeremy Willis, WISE |
| 04:30 PM | Whats Next – Are U Generation Ready? | Michelle James, CTIA |
| 09:30 AM – 01:00 PM | ITEXPO Exhibit Floor |
© CTIA Certification
If you are looking to obtain certification in your current field, seeking a new career, or looking at an entrepreneurial opportunity in device repair, WISE Certification provides the most comprehensive knowledge available in smartphone, tablet and Chromebook repair. Study materials are provided for Level 1 certification, it is self-guided and the test when you are ready, is taken online. For Level 2 certification, depending on your background and qualifications, we can provide you with the best guidance to obtain your Level 2 certification. This is a fast growing industry with exciting entry-level opportunities, learn more about WISE Certification today!
Download our ASC Policies & Procedures pdf here.
Step 1 Prerequisites for Authorization:
The ASC Program requires that the facility be ISO 9001 compliant, and their line managers be WISE Certified. Recyclers are also required to be R2v3 or compliant with e-Stewards.
Step 2 ASC Audit:
At your convenience, please reach out to programs@ctiacertification.org to coordinate with an approved and authorized auditor.
Before the day of the audit, you will need to provide the following:
WISE Authorized Service Centers (ASC) demonstrate a commitment to excellence that aligns with the standards set forth by the Policies and Procedures for WISE Authorized Service Centers. This document defines the facility requirements and processes to become a WISE ASC for the repair, refurbishment, and remanufacturing of wireless devices.
Device Repair Retailers, Kiosks, On-Demand Vehicles, and more who meet the requirements outlined in the Authorized Service Provider Certification Program Document.
To differentiate your business and demonstrate your commitment to quality.
Click the Learn More button below for guidance on certification.
The fee is $400 per location or vehicle. Each location and/or vehicle will renew annually for $400 USD.
The short answer – the wireless industry. WISE Certification is a collaborative effort across wireless carriers, device manufacturers, insurance companies, independent repair shops, and leaders in reverse logistics.
WISE stands for Wireless Industry Service Excellence. It is the industry recognized standard for retailers and technicians performing phone repair. As a WISE Certified service provider, we are committed to delivering a consistent and reliable repair experience.
The truth is repairing your phone is personal. You deserve a reliable and trusted professional to make sure your most valued asset is repaired with industry recognized standards. Our hope is that this WISE Certified Provider location gives you peace of mind as you hand over your phone for repair.
WISE Certification is proud to provide you with the highest quality of device repair service in the industry. Look for this sign on the repair store for the confidence you deserve with your most trusted possession. Thank you for trusting us with your phone today!
Smartphones continue to be the remote control to our lives keeping the world connected. When devices are not operating reliably, anxiety sets in quickly! When seeking repair services at a WISE Authorized Service Provider, consumers can be more confident their technician has met the requirements established by wireless industry subject matter experts. Consumers should rest assured data is handled with best practices, and basic safety protocols are followed. Certified repairs should be performed with the highest of quality industry recognized standards.
Chromebook Certification is recommended for any technicians performing Chromebook repair services, IT professionals managing fleets of Chromebooks, and others engaged in repairs within a depot program. Anyone wanting to advance their skills or add to other WISE Certifications.
Visit the WISE Platform to register your account and get started on your Industry recognized repair certification.
Anyone wanting to grow their technical skillset in device repair.
WISE Level 2 certification is a great way to advance your career in the industry. You will be qualified to repair common device issues and restore device to working condition.
The WISE Level 2 Test Out allows experienced technicians to bypass the program’s hands-on testing requirements by assessing a technician’s practical skills and knowledge, providing an opportunity for experienced technicians to demonstrate their proficiency without undergoing the full Level 2 hands-on training. Level 2 Certification is only available to technicians who have successfully passed the WISE Level 1 Knowledge Exam.
To enroll, please visit our WISE Platform, select Course Catalog, and click the course titled WISE Level 2 Certification Test Out.
Anyone wanting to grow their skills in device repair can benefit from certification. You’ll have credentials proving you have the basic knowledge of best practices and device safety protocols for smartphones and tablets.
Visit the WISE Platform to register your account and get started on your Industry recognized repair certification.