CES2025 | Join us! | Las Vegas . Caesars Palace Suite
CES2026 | Join us!
Las Vegas . Caesars Palace Suite
WASHINGTON, June 10, 2026 /PRNewswire/ — CTIA, the wireless industry association, today announced the publication of Version 5.1 of the CTIA Wireless Device Grading Scales Criteria and Definitions. Developed by CTIA’s Reverse Logistics and Service Quality (RLSQ) Working Group, this updated version provides guidance for mapping wholesale market device condition grading criteria into direct-to-consumer relatable terms.
“Before now, it was unclear how wholesale market grading translated into direct-to-consumer e-commerce marketplace resale,” said Craig Feely, Head of Galaxy Value Innovation at Samsung Electronics America Mobile Experience. “By establishing a global standard, contributing CTIA member companies are demonstrating their commitment to improving trust, transparency, and consistency in the consumer purchase journey.”
This initiative was driven by a collaborative effort from OEMs, carriers, reverse logistics facilities, and D2C e-commerce platforms like Amazon Renewed, eBay, and Swappa. The update maps cosmetic criteria, standardized functional testing procedures, and defined requirements for battery health and genuine parts declaration.
“We’re excited to be part of this industry-wide effort advancing consistency and transparency in the secondary market. Established grading and validation standards ensure consumers can shop confidently and receive fully-functional pre-owned devices that have been thoroughly tested,” said Ben Edwards, Swappa Founder and CEO.
This voluntary mapping of established grading standards offers the global trading ecosystem an industry-recognized framework to assess the condition of second-life devices with greater confidence prior to resale. By doing so, the industry achieves a more consistent benchmark for quality, in turn delivering a more transparent buying experience for consumers.
“A shared, customer-centric grading language is an important step for the second-life device market. CTIA’s updated criteria helps the industry align how devices are graded, so buyers know what to expect and sellers can list more clearly,” said Mikhaila Amora, Director, Global Lead & US GM Electronics and Home.
“An industry-standard grading system creates essential consistency and clarity,” said Kirstie Pillay at Amazon Renewed. “Sellers gain confidence in their listing quality, while customers get the transparency they need to make informed purchasing decisions.”
More information on the CTIA RLSQ Working Group and the updated wireless device grading standard is available here.
About CTIA
CTIA® is the trade association representing the U.S. wireless industry. Our members include wireless providers, device manufacturers, suppliers, as well as messaging and technology companies. CTIA advocates at all levels of government for policies that foster continued wireless innovation and investment to keep America connected and competitive. Founded in 1984, CTIA is based in Washington, D.C.
Read original article here.
If you are looking to obtain certification in your current field, seeking a new career, or looking at an entrepreneurial opportunity in device repair, WISE Certification provides the most comprehensive knowledge available in smartphone, tablet and Chromebook repair. Study materials are provided for Level 1 certification, it is self-guided and the test when you are ready, is taken online. For Level 2 certification, depending on your background and qualifications, we can provide you with the best guidance to obtain your Level 2 certification. This is a fast growing industry with exciting entry-level opportunities, learn more about WISE Certification today!
Download our ASC Policies & Procedures pdf here.
Step 1 Prerequisites for Authorization:
The ASC Program requires that the facility be ISO 9001 compliant, and their line managers be WISE Certified. Recyclers are also required to be R2v3 or compliant with e-Stewards.
Step 2 ASC Audit:
At your convenience, please reach out to programs@ctiacertification.org to coordinate with an approved and authorized auditor.
Before the day of the audit, you will need to provide the following:
WISE Authorized Service Centers (ASC) demonstrate a commitment to excellence that aligns with the standards set forth by the Policies and Procedures for WISE Authorized Service Centers. This document defines the facility requirements and processes to become a WISE ASC for the repair, refurbishment, and remanufacturing of wireless devices.
Device Repair Retailers, Kiosks, On-Demand Vehicles, and more who meet the requirements outlined in the Authorized Service Provider Certification Program Document.
To differentiate your business and demonstrate your commitment to quality.
Click the Learn More button below for guidance on certification.
The fee is $400 per location or vehicle. Each location and/or vehicle will renew annually for $400 USD.
The short answer – the wireless industry. WISE Certification is a collaborative effort across wireless carriers, device manufacturers, insurance companies, independent repair shops, and leaders in reverse logistics.
WISE stands for Wireless Industry Service Excellence. It is the industry recognized standard for retailers and technicians performing phone repair. As a WISE Certified service provider, we are committed to delivering a consistent and reliable repair experience.
The truth is repairing your phone is personal. You deserve a reliable and trusted professional to make sure your most valued asset is repaired with industry recognized standards. Our hope is that this WISE Certified Provider location gives you peace of mind as you hand over your phone for repair.
WISE Certification is proud to provide you with the highest quality of device repair service in the industry. Look for this sign on the repair store for the confidence you deserve with your most trusted possession. Thank you for trusting us with your phone today!
Smartphones continue to be the remote control to our lives keeping the world connected. When devices are not operating reliably, anxiety sets in quickly! When seeking repair services at a WISE Authorized Service Provider, consumers can be more confident their technician has met the requirements established by wireless industry subject matter experts. Consumers should rest assured data is handled with best practices, and basic safety protocols are followed. Certified repairs should be performed with the highest of quality industry recognized standards.
Chromebook Certification is recommended for any technicians performing Chromebook repair services, IT professionals managing fleets of Chromebooks, and others engaged in repairs within a depot program. Anyone wanting to advance their skills or add to other WISE Certifications.
WISE Level 1 Chromebook Repair is a comprehensive certification program aimed at equipping technicians with the necessary skills and knowledge to excel in the fast-evolving world of Chromebook technology.
Visit the WISE Platform to register your account and get started on your Industry recognized repair certification.
Anyone wanting to grow their technical skillset in device repair.
WISE Level 2 certification is a great way to advance your career in the industry. You will be qualified to repair common device issues and restore device to working condition.
The WISE Level 2 Test Out allows experienced technicians to bypass the program’s hands-on testing requirements by assessing a technician’s practical skills and knowledge, providing an opportunity for experienced technicians to demonstrate their proficiency without undergoing the full Level 2 hands-on training. Level 2 Certification is only available to technicians who have successfully passed the WISE Level 1 Knowledge Exam.
To enroll, please visit our WISE Platform, select Course Catalog, and click the course titled WISE Level 2 Certification Test Out.
Anyone wanting to grow their skills in device repair can benefit from certification. You’ll have credentials proving you have the basic knowledge of best practices and device safety protocols for smartphones and tablets.
Visit the WISE Platform to register your account and get started on your Industry recognized repair certification.
