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If you’re reading this with a broken phone, you are not alone. One out of six Americans will break their smartphone this year. While no one likes to be without a working phone, there is no need to feel stressed or overwhelmed. Let us guide you on what to do and where to go!
When selecting a repair service provider, be sure to first check their website, reviews and business page. You want to be sure your repair store has an up-to-date website. There’s no excuse for a repair store to have a website that looks like it was built in 1998. Check the reviews and business page of the store. If many reviews mention poor quality parts, unsatisfactory wait times, or poor customer service you may want to move on to the next one.
Next, make sure your selected repair service provider has an actual repair store, and is not just a guy servicing phones in a parking lot. The guy in the parking lot may be cheap, but quality repairs require a safe and clean environment with a service desk for repair.
It’s always a good idea to check if the repair service provider has any certifications or credentials. As the repair eco-system evolves, so do the methods of weeding out ‘bad’ repair stores. Not only do device OEMs offer certification for best-in-class repair service providers, but there are also fully independent programs like WISE™ Certification who certify both technicians and repair stores that meet the standard for service excellence.
Ok, so now you’ve done your homework and you’ve found a quality repair service provider. Now, how do you know if the technician is qualified to repair your device?
Certifications, much like the ones your electrician or auto-mechanic may have, exist for device technicians too. Look for posted certificates on the wall of the repair store or ask your technician if he has any certifications. Those who have passed their certifications are proud of the accomplishment and have no problem talking to customers about it.
It’s also important that you feel like you can trust your technician. While under repair, mobile repair technicians can have full access to your device. This includes access to your messages, social media, banking apps and pictures. If you aren’t sure about the technician, vet the technician by asking him some questions. A good technician will be able to put your mind at ease. Quality repair service providers should never ask for your passcode or PIN information. To keep your data safe, let the technician know you’d prefer to be present if they have to unlock your device as a part of the repair process.
While this may seem like a lot of work for someone who just wants their phone fixed, WISE™ Certification has already vetted more than 2,000 Repair Shops and certified more than 17,500 Repair Technicians in the US, Canada and Ireland. The WISE Retail Directory can assist you in locating a qualified repair store near you.
© CTIA Certification
