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You may have skimmed the WISE Retail Application and asked yourself why we ask for that information, or what exactly we are looking for. Below we cover why it is on the application, and what the WISE team is checking for. Next to each is the applicable section of the ASP Certification Requirements where you can find more information.
To qualify for WISE Certification, a retail service provider shall have a minimum of one year experience in consumer electronics repair or installation. Certification authorization is specific to each retail location. Each individual retail locations do not need to meet the one-year requirement as long as the organization as a whole has met this requirement. (2.1)
What to submit: The number of years the organization has been in business.
WISE Certification requires consumer facing service providers to have a verified website address. This is to ensure the legitimacy of the company and provide assurance for consumers. (3.2)
What to submit: The URL to the business’ website.
A Level 2 WISE Certified Technician is a technician that has completed the practical hands-on training and is considered qualified to repair a device by opening and replacing plug-and-play components. A certified retail environment shall have a minimum of one Level 2 WISE Certified Technician onsite during posted hours of operation. (4.1)
What to submit: (1) The First and Last name of the technician, spelled as they appear on their WISE account; and (2)The name of the training school or WISE partner who conducted the Level 2 training and exam.
While WISE does not require a specific brand or Point of Sale company, we do require all locations have a POS System that covers all the requirements listed in the ASP document. Privately built systems are accepted provided all requirements are met. (3.9)
What to submit: The name of the POS system being used. If the system is privately built, WISE may reach out for additional information.
The customer-facing service provider shall source a recycle provider and adhere to their prescribed shipping procedures. The recycler shall have appropriate certifications including R2, version 2013 or later. To find R2 recyclers, please see https://sustainableelectronics.org/recyclers. (C.4.34)
What to submit: The name of the recycler you send used batteries to, and a photo of where used batteries are stored prior to recycling.
WISE Certification requires all retail locations obtain insurance and a business license as required by State and Federal law.
What to submit: A photocopy or screenshot proving the company is insured as well as a copy of the business license. If the company is located in a state where licenses are not required, please put “N/A” or “Not Required”.
Each customer-facing service provider has unique terms and conditions. Prior to performing a repair, service providers shall be transparent and shall provide customers clear, written terms and conditions, and all related fees and expense information. (3.5)
What to submit: Either a link to where T&C’s are listed on the website, or a copy of the paperwork customers sign.
The location shall be visible from the street, or within the parking lot of the property in which the retail environment is located. Signage shall match the exact name of the current business. (4.2)
What to submit: Photo of the exterior of the building from the left, from the right, and a photo showing the signage.
The overall environment shall be clean of debris, food and drink, overstock inventory, and repair equipment and tools. Merchandising walls shall be organized, and shall maintain a professional appearance. The check-in and check-out counter shall be a dedicated area for customer interaction and transaction, and shall not be used for repair. The counter shall be recognizable and defined, and no less than 40 inches in height. (4.3)
What to submit: Photo of the interior of the building from the left, from the right, and a photo of the check in counter.
A store-within-a-store environment is defined as a location where device repair is offered as a complimentary service in a dedicated area within a retail partner location. For store-within-a-store environments, it is understood that these repair locations do not always control the store layout of their retail partner, nor its storefront presentation. Store-within-a-store models are eligible if they meet the requirements listed in the ASP document. (2.1.2)
What to submit: Photos of the repair area and check in counter.
A technician’s workbench shall be tidy, free of food and drinks, with no opened devices left out for extended periods of time. The workbench shall have appropriate ESD and battery safety supplies nearby.
What to submit: Photo of the workbench and work area.
Authorized customer-facing service providers and technicians shall follow industry best practices and make all reasonable efforts to ensure the physical security of materials, products and assets within the retail environment and within its control or responsibility due to contractual terms should it extend beyond the retailer’s physical location. Technicians shall lock customer devices behind one lock when not in repair during operating hours, two locks when not operating hours. Requirements and best practices for security compliance for any repair environment are listed in the ASP document. (3.8)
What to submit: A photo of where inventory is stored, and a separate photo of where customer devices are stored, along with proof of lock(s).
A Retail Environment shall have an employee emergency action plan in place. (4.6.1)
A Retail Environment shall have first aid equipment on-hand at all times and documented procedures for handling incidents. (4.6.2)
What to submit: The Emergency Plan may include contact information to local police, fire, and poison control and/or a disaster plan, weather emergency information, or any relevant preparedness information. First Aid may include a first aid kit and/or information on how to handle a medical emergency.
If you have questions, or would like more information on WISE Retail Certification, please reach out to application@wisecertifcation.com.
Raising the bar for customer choice in device repair. Have questions? We are here to help.
© CTIA Certification
If you are looking to obtain certification in your current field, seeking a new career, or looking at an entrepreneurial opportunity in device repair, WISE Certification provides the most comprehensive knowledge available in smartphone, tablet and Chromebook repair. Study materials are provided for Level 1 certification, it is self-guided and the test when you are ready, is taken online. For Level 2 certification, depending on your background and qualifications, we can provide you with the best guidance to obtain your Level 2 certification. This is a fast growing industry with exciting entry-level opportunities, learn more about WISE Certification today!
Download our ASC Policies & Procedures pdf here.
Step 1 Prerequisites for Authorization:
The ASC Program requires that the facility be ISO 9001 compliant, and their line managers be WISE Certified. Recyclers are also required to be R2v3 or compliant with e-Stewards.
Step 2 ASC Audit:
At your convenience, please reach out to programs@ctiacertification.org to coordinate with an approved and authorized auditor.
Before the day of the audit, you will need to provide the following:
WISE Authorized Service Centers (ASC) demonstrate a commitment to excellence that aligns with the standards set forth by the Policies and Procedures for WISE Authorized Service Centers. This document defines the facility requirements and processes to become a WISE ASC for the repair, refurbishment, and remanufacturing of wireless devices.
Device Repair Retailers, Kiosks, On-Demand Vehicles, and more who meet the requirements outlined in the Authorized Service Provider Certification Program Document.
To differentiate your business and demonstrate your commitment to quality.
Click the Learn More button below for guidance on certification.
The fee is $400 per location or vehicle. Each location and/or vehicle will renew annually for $400.
The short answer – the wireless industry. WISE Certification is a collaborative effort across wireless carriers, device manufacturers, insurance companies, independent repair shops, and leaders in reverse logistics.
WISE stands for Wireless Industry Service Excellence. It is the industry recognized standard for retailers and technicians performing phone repair. As a WISE Certified service provider, we are committed to delivering a consistent and reliable repair experience.
The truth is repairing your phone is personal. You deserve a reliable and trusted professional to make sure your most valued asset is repaired with industry recognized standards. Our hope is that this WISE Certified Provider location gives you peace of mind as you hand over your phone for repair.
WISE Certification is proud to provide you with the highest quality of device repair service in the industry. Look for this sign on the repair store for the confidence you deserve with your most trusted possession. Thank you for trusting us with your phone today!
Smartphones continue to be the remote control to our lives keeping the world connected. When devices are not operating reliably, anxiety sets in quickly! When seeking repair services at a WISE Authorized Service Provider, consumers can be more confident their technician has met the requirements established by wireless industry subject matter experts. Consumers should rest assured data is handled with best practices, and basic safety protocols are followed. Certified repairs should be performed with the highest of quality industry recognized standards.
Chromebook Certification is recommended for technicians at retail, repair depots and on a school campus performing Chromebook repair services, IT professionals managing fleets of Chromebook for enterprise and educational institutions, and others engaged in repairs within a K-12 depot program. Anyone wanting to advance your skills, or add to your other WISE Certifications.
This comprehensive certification program aims to equip technicians with the necessary skills and knowledge to excel in the fast-evolving world of Chromebook technology.
To pursue designation as a “WISE Specialist Level 1 for Chromebooks,” enroll in the WISE Level 1 Knowledge Exam for Chromebook Repair.
Anyone wanting to grow their technical skillset in device repair.
WISE Level 2 certification is a great way to advance your career in the industry. You will be qualified to repair common device issues and restore device to working condition.
The WISE Level 2 Test Out allows experienced technicians to bypass the program’s hands-on testing requirements by assessing a technician’s practical skills and knowledge, providing an opportunity for experienced technicians to demonstrate their proficiency without undergoing the full Level 2 hands-on training. Level 2 Certification is only available to technicians who have successfully passed the WISE Level 1 Knowledge Exam.
To enroll, please visit our WISE Platform, select Course Catalog, and click the course titled WISE Level 2 Certification Test Out.
Anyone wanting to grow their skills in device repair. You’ll get all the basic knowledge of best practices and device safety protocols for smartphones and tablets.
This certification is a great first step into device repair, a bonus for customer-facing, non-technical staff in repair shops, and more!
Level 1 WISE Certified Technicians are considered qualified to perform diagnostics or repair common device issues without opening the device.
Certification is valid for 2 years upon technician certification anniversary date. Re-certification fee for WISE Level 1 is $200.
