
HARTLAND, Wis., March 9, 2021 /PRNewswire/ — Batteries Plus Bulbs, a national retailer of batteries, specialty light bulbs and phone repair services, has become the first retail partner in Samsung’s Independent Service Provider program. The partnership will provide Samsung users access to more locations to receive best-in-class smartphone repair services.
Through the Independent Service Provider program, Batteries Plus Bulbs will provide access to Samsung genuine parts, proprietary repair tools and support materials. Batteries Plus Bulbs technicians will also have access to training specifically designed for repair of Samsung devices. In today’s ever-evolving world of smartphones, the program ensures that customers always receive quick, high-quality repairs on their Samsung smartphones from the industry’s most skilled and experienced technicians.
Batteries Plus Bulbs technicians are individually certified through the Wireless Industry Service Excellence (WISE™️) program from CTIA, the wireless industry trade association. The WISE program certifies technicians to comprehensive industry-wide standards that encompass the full range of processes and skills required to conduct repairs. Batteries Plus Bulbs’ retail locations are also WISE-certified and audited at the store level. In addition, technicians receive ongoing proprietary training to ensure they’re educated on the latest technological advances related to phone repair and can in turn offer their customers the best service in the business.
“We’re honored that Samsung — a global leader in smartphone sales — is sharing its genuine parts and proprietary tools and training to arm us with everything we need to provide exceptional repairs in all the local communities each of our franchisees serves,” said Scott Williams, CEO of Batteries Plus Bulbs. “To date, we’ve completed millions of phone repairs, and our stores have remained open throughout the year to help keep our customers connected to their family, friends, employers and schools. We’re thrilled to be able to continue keeping Samsung users powered up and look forward to a rollout in over 650 Batteries Plus stores nationwide.”
Batteries Plus Bulbs’ proven commitment to delivering excellent smartphone repair services has been consistently lauded in positive customer reviews and is what prompted Samsung to name the retailer as its first program partner.
“We are excited to have partnered with Batteries Plus to offer customers additional options when it comes to seeking support for their Samsung devices,” said Ramon Gregory, Senior Vice President Samsung Care.
Visit Batteries Plus Bulbs’ website to learn more about its cell phone repair services.
About Batteries Plus Bulbs:
Batteries Plus Bulbs, founded in 1988 and headquartered in Hartland, WI, is a leading omni channel retailer of batteries, specialty light bulbs and phone repair services for the direct-to-consumer and commercial channels. The retailer also offers key programming, replacement and cutting services. Through a nationwide network of stores, the company offers a differentiated value proposition of unrivaled product selection, in-stock availability and customer service. Batteries Plus Bulbs is owned by Freeman Spogli, a private equity firm based in Los Angeles and New York City. For additional information, visit www.batteriesplus.com.
Media Contact: Julianne Stevenson, Fishman Public Relations, jstevenson@fishmanpr.com or 224-558-2510
SOURCE Batteries Plus
Original article here
© CTIA Certification
If you are looking to obtain certification in your current field, seeking a new career, or looking at an entrepreneurial opportunity in device repair, WISE Certification provides the most comprehensive knowledge available in smartphone, tablet and Chromebook repair. Study materials are provided for Level 1 certification, it is self-guided and the test when you are ready, is taken online. For Level 2 certification, depending on your background and qualifications, we can provide you with the best guidance to obtain your Level 2 certification. This is a fast growing industry with exciting entry-level opportunities, learn more about WISE Certification today!
Download our ASC Policies & Procedures pdf here.
Step 1 Prerequisites for Authorization:
The ASC Program requires that the facility be ISO 9001 compliant, and their line managers be WISE Certified. Recyclers are also required to be R2v3 or compliant with e-Stewards.
Step 2 ASC Audit:
At your convenience, please reach out to programs@ctiacertification.org to coordinate with an approved and authorized auditor.
Before the day of the audit, you will need to provide the following:
WISE Authorized Service Centers (ASC) demonstrate a commitment to excellence that aligns with the standards set forth by the Policies and Procedures for WISE Authorized Service Centers. This document defines the facility requirements and processes to become a WISE ASC for the repair, refurbishment, and remanufacturing of wireless devices.
Device Repair Retailers, Kiosks, On-Demand Vehicles, and more who meet the requirements outlined in the Authorized Service Provider Certification Program Document.
To differentiate your business and demonstrate your commitment to quality.
Click the Learn More button below for guidance on certification.
The fee is $400 per location or vehicle. Each location and/or vehicle will renew annually for $400 USD.
The short answer – the wireless industry. WISE Certification is a collaborative effort across wireless carriers, device manufacturers, insurance companies, independent repair shops, and leaders in reverse logistics.
WISE stands for Wireless Industry Service Excellence. It is the industry recognized standard for retailers and technicians performing phone repair. As a WISE Certified service provider, we are committed to delivering a consistent and reliable repair experience.
The truth is repairing your phone is personal. You deserve a reliable and trusted professional to make sure your most valued asset is repaired with industry recognized standards. Our hope is that this WISE Certified Provider location gives you peace of mind as you hand over your phone for repair.
WISE Certification is proud to provide you with the highest quality of device repair service in the industry. Look for this sign on the repair store for the confidence you deserve with your most trusted possession. Thank you for trusting us with your phone today!
Smartphones continue to be the remote control to our lives keeping the world connected. When devices are not operating reliably, anxiety sets in quickly! When seeking repair services at a WISE Authorized Service Provider, consumers can be more confident their technician has met the requirements established by wireless industry subject matter experts. Consumers should rest assured data is handled with best practices, and basic safety protocols are followed. Certified repairs should be performed with the highest of quality industry recognized standards.
Chromebook Certification is recommended for technicians at retail, repair depots and on a school campus performing Chromebook repair services, IT professionals managing fleets of Chromebook for enterprise and educational institutions, and others engaged in repairs within a K-12 depot program. Anyone wanting to advance your skills, or add to your other WISE Certifications.
This comprehensive certification program aims to equip technicians with the necessary skills and knowledge to excel in the fast-evolving world of Chromebook technology.
To pursue designation as a “WISE Specialist Level 1 for Chromebooks,” enroll in the WISE Level 1 Knowledge Exam for Chromebook Repair.
Anyone wanting to grow their technical skillset in device repair.
WISE Level 2 certification is a great way to advance your career in the industry. You will be qualified to repair common device issues and restore device to working condition.
The WISE Level 2 Test Out allows experienced technicians to bypass the program’s hands-on testing requirements by assessing a technician’s practical skills and knowledge, providing an opportunity for experienced technicians to demonstrate their proficiency without undergoing the full Level 2 hands-on training. Level 2 Certification is only available to technicians who have successfully passed the WISE Level 1 Knowledge Exam.
To enroll, please visit our WISE Platform, select Course Catalog, and click the course titled WISE Level 2 Certification Test Out.
Anyone wanting to grow their skills in device repair. You’ll get all the basic knowledge of best practices and device safety protocols for smartphones and tablets.
This certification is a great first step into device repair, a bonus for customer-facing, non-technical staff in repair shops, and more!
Level 1 WISE Certified Technicians are considered qualified to perform diagnostics or repair common device issues without opening the device.
Certification is valid for 2 years upon technician certification anniversary date. Re-certification fee for WISE Level 1 is $200 USD.